FAQ – Frequently Asked Question

Q: What is the deferent on JumpX40 and JumpXkids50?
A: Press here to see the deferent.

Q: How can JumpXkids fit my trampoline?
A: Press here to see all different trampolines.

Q: Where can i buy JumpXkids?
A: Press here to see a list where to buy JumpXkids.

Q: Where can I find the Manuals for JumpXkids?
A: Press here to find manual and assemble video on JumpXkids.

Q: Why not just need a safety net? Or a inground trampoline?
A: Safety net, inground or special trampoline will not protect you from wrong landings. Many land on their heads or break bones from wrong landings. With JumpXkids the bungee cords control your ascent and descent, and make you stay in the center of the trampoline. With JumpXkids, you can jump higher and do crazy tricks without risking wrong landings. JumpXkids are not just more safety it is much more fun than a normal trampoline.

Q: Do I need a special trampoline?
A: JumpXkids is an accessory so you can choose your trampoline as you would like, then put JumpXkids on top, so you get the best from 2 worlds.

Q: Can I use my normal trampoline when JumpXkids are mounted?
A: You can always use your trampoline as a normal trampoline when JumpXkids are attached, so you get the best from 2 worlds.

Q: Is JumpXkids for me, I have 3 kids?
A: As a normal trampoline JumpXkids is also just approved to be used by one person at a time. You can always use your trampoline as a normal trampoline when JumpXkids are attached. so you get the best from 2 worlds.

Q: Can I hit my heads on the pipes?
A: No, you cannot, it is not possible to hit your head on the pipes while jumping with JumpXkids, even when you jump higher than the pipes. You get up between them.

Q: Can you get injured on a JumpXkids?
A: It is much safer to jump on a trampoline with JumpXkids than without, but, of course you need to follow our restrictions in the manual.

Q: Does JumpXkids fit my trampoline?
A: JumpXkids comes with universal brackets that fit almost all trampolines between 3,0m (11 feet) and 4,8m (16 feet).

Q: What are the height of a JumpXkids?
A: JumpXkids are 4,4 meter high when it’s on a trampoline whit normal legs, if you have a in ground trampoline the height is around 3,8 meter.

Q: How can you ensure a high quality?
A: JumpXkids is developed by a Danish engineer, who all the time inspect and control the whole process and all the components. We have extensive experience in sourcing and manufacturing products and components. This is a key factor that enables us to maintain a high quality. We have extensive experience in sourcing and manufacturing products and components. This is a key factor that enables us to maintain a high quality.

Q: How is JumpXkids manufactured?
A: We have spent lots of time finding the right suppliers and manufacturers for JumpXkids. Our Danish engineer will oversee all aspects of the process. Our many years’ experience dealing directly with sourcing companies, factories and shipping companies have helped us a great deal to be able to offer high quality product for the lowest price possible.

Q: How much weight can JumpXkids handle?
A: JumpXkids is tested and approved from 3 years op to 80 kg.

Q: How much does JumpXkids weigh?
A: JumpXkids in all weighs 52,8 kg.  it comes in 3 boxes on approximately 18 kg.  each.

Q: How is JumpXkids delivered?
A: JumpXkids comes delivered with instructions and assembly manual in 3 boxes. All the tool needed are in the box.

Q: It JumpXkids easy to assemble and how long do it take to assemble?
A: JumpXkids requires some assembly. All the tool needed are in the box. And it is easy to follow. We well make some video on how to assembly it. You need to be two people to assemble it, and it takes around 1,5 hours.

Q: What kind of warranty do you offer?
A: JumpXkids come with a 2 year manufacturer’s warranty. Should you encounter some production related default in that timeframe, you must simply contact our customer support and we will take care of it. As some elements of a JumpXkids may get damaged due to normal use, we do not offer warranty on parts such as Elastics, harness.

Q: What kind of accessories do you currently have or can I expect in the near future?
A: We currently offer extra Rubber tube, harness XL and bracketXL. Stay tuned for more information. Feel free to let us know what kind of accessories you’d be most interested in seeing.

Q: What about spare parts?
A: JumpXkids have all spare parts on stock